Get help with SyncBooks — browse our resources, check the docs, or reach out directly.
Browse common topics to find what you need
Set up your organization, chart of accounts, and invite your team.
Manage your plan, add modules, update payment method, or cancel.
Add users, assign roles, set permissions, and enable 2FA.
Generate P&L, Balance Sheet, Cash Flow, and custom reports.
POS terminal setup, sessions, receipts, and offline mode.
Encryption, 2FA, audit logs, and data protection compliance.
Self-service tools and documentation
Higher plans get faster, more dedicated support
| Plan | Response Time | Channels | Availability |
|---|---|---|---|
| Starter | 48 hours | Business hours | |
| Professional | 24 hours | Email & Phone | Business hours |
| Enterprise | 4 hours | Email, Phone & Dedicated Manager | 24/7 |