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AI Limitations & Best Practices

Important Notice

AI-generated content is for informational purposes only. It may be inaccurate, incomplete, or outdated. You must verify all AI suggestions before making financial decisions. SyncBooks is not liable for losses resulting from reliance on AI outputs.

Known Limitations

  • The AI can make arithmetic or categorisation errors — always review created records
  • It does not have real-time knowledge of tax law changes or regulatory updates
  • Complex multi-step accounting workflows may require manual review
  • The AI cannot send emails, process payments externally, or access third-party systems
  • Responses may be cut short if you hit your monthly request limit
  • Stopping a generation mid-way may leave a task partially completed — check the relevant module

Best Practices

  • Verify outputs: After the AI creates or updates a record, open it in the module to confirm accuracy
  • Use for drafts: Let the AI draft invoices or journal entries, then review before sending or posting
  • Don't rely solely on AI for tax advice: Consult a qualified accountant for tax decisions
  • Keep conversations focused: One task per message produces more reliable results
  • Report issues: If the AI produces clearly wrong output, use the feedback option or contact support

Data & Privacy

  • Your prompts and financial data summaries are processed by OpenAI's API
  • OpenAI does not use your data to train their models (enterprise agreement)
  • AI conversations are stored securely and can be deleted from the history panel at any time
  • Do not include sensitive personal data (SSNs, passwords) in AI prompts

The AI assistant is a productivity tool — it works best alongside your own accounting knowledge, not as a replacement for it.